STORE POLICY
Customer Care
We’re here to help 🤍
Your satisfaction means everything to us, and our customer care team is always happy to assist.
📦 Orders & Shipping
Once your order is placed, you’ll receive a confirmation email with all the details. Orders are typically processed within 1–3 business days. Shipping times and costs will be shown at checkout.
If you have questions about your order status, tracking, or delivery, feel free to reach out.
🔄 Returns & Exchanges
We want you to love what you wear. If something isn’t quite right, we accept returns or exchanges within 14 days of delivery, provided items are unworn, unwashed, and in original condition.
To start a return or exchange, contact us with your order number and we’ll guide you through the process.
Privacy & Safety
Your privacy and security are important to us. We are committed to protecting your personal information and ensuring a safe shopping experience.
🔒 Your Privacy
We only collect information necessary to process your orders and improve your experience on our website. This may include your name, email address, shipping address, and payment details.
Your personal information is never sold, shared, or rented to third parties for marketing purposes.
🔐 Secure Payments
All payments made on our website are processed through secure, encrypted payment gateways. We do not store or have access to your full payment details.
Shop with confidence knowing your information is protected.
📧 Emails & Communication
If you subscribe to our emails, we may send you updates about new arrivals, promotions, or important order information. You can unsubscribe at any time by clicking the link in our emails.
🍪 Cookies
Our website may use cookies to improve functionality and enhance your browsing experience. Cookies help us understand how visitors use our site so we can continue to improve it.
You can disable cookies through your browser settings if you prefer.
🛡️ Data Protection
We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.
📩 Questions?
If you have any questions or concerns about privacy or safety, please contact us at;
Questions@mtndrft.com
Wholesale Inquiries
Interested in carrying our brand? We’d love to work with you.
We offer wholesale opportunities to select boutiques, retailers, and online stores that align with our brand values and aesthetic.
How to Inquire
To apply for wholesale, please contact us with the following information:
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Store name
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Contact name
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Business email & phone number
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Store location (online and/or physical)
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Website and/or social media links
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A brief description of your business
Contact
📧 Email: wholesale@mtndrft.com
Our team will review your inquiry and get back to you within 2–3 business days.
We look forward to building a successful partnership 🤍
Payment Methods
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Apple Pay
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Google Pay
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Credit Cards/Debit Cards
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Paypal